Delivery Experience

Bespoke order management systems

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Keeping Customers Happy & Hassle Free

With our bespoke order management system we can efficiently work alongside our customers to achieve a seamless delivery. All Calls, emails & texts are logged onto the cloud based system meaning our customers can check on the status of their orders, no matter the time or day. Our system also allows us to track all live orders so we can intercept any potential problems so we can find a solution before it even becomes an issue to the customer or end user. It’s something we pride ourselves on, keeping our customers happy & the end users with a hassle free delivery.

As a family run business we always put our customers first ensuring we offer a premium service from the moment we receive the order to when the product is delivered.

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Our Customer Service Team

Our Customer service team are trained to be proactive in all communications with the customers every step of the process, from booking the delivery, planning the disposals as well as our premium White Glove room of choice service. Checking in with the drivers on the day of delivery to ensure they are running on time and assisting them with any additional information to help them with the delivery on the day.

  • Proactive Communication
  • Planning Every Step

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We Offer Collection Services

One of our many brilliant services we offer with our Home delivery is to also collect and dispose of any old mattresses and bedframes, ensuring its disposed of responsibly and sustainably. We also unpack and remove any of the packaging ensuring that these are also Recycled responsibly.

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A QUALITY SERVICE
IS ALWAYS PROMISED.

Route 1 Fulfilment is rated as Excellent

Based on 37 Reviews

“

Exemplary communications throughout. Delivered my mattress at the agreed time and gave me notice that they were arriving before they got here. Highly efficient and personable driver and mate. Whatever they pay these guys, its not enough!

John YolkesNorthampton
“

Outstanding service all 'round. I was emailed the day of delivery a few days in advance, then a three-hour timeslot on the day before. This was followed up by a phone call first thing in the morning of delivery day, just as they were setting off, which narrowed the delivery slot to 2-hours.

Zoe HoltMilton Keynes
“

Excellent delivery service - the driver (Valentin) kept me very well informed throughout the process and arrived on time with my item.

Duncan McKenzieNorthampton
“

Ordered an OTTY mattress on Monday, delivered on Friday! This company kept me fully informed of when they would deliver my mattress and even changed their timeslot to accommodate me.

Greg SmithLondon
“

The two chaps delivered a new mattress and removed an old one. They were professional, polite and the company were in touch throughout the process. Very impressed.

Craig RickardNorthampton
“

Great communication and service - much better than other delivery companies I have dealt with. The mattress was delivered in good time and is brilliant. Would definitely recommend.

Mark AndersenOxfordshire

OUR SERVICES

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Pick & Pack

Fast packing for huge orders, with consistant attention to detail.

Reworks

Do you have a product that you'd like to rework to be 'as good as new'?

Contract Packing

With skill accuracy and efficiency to assemble a product or goods into their final packaging ready for redistribution.

Fulfilment Low & High Volume

Route 1 Fulfilment can help you with any low or high volume fulfilment and logistics needs.

Secure Storage

For all products from cartons to pallets, Route 1 Fulfilment can provide secure storage solutions.

Distribution

Route 1 provides live parcel tracking updates for all orders.

FBA

Whether you are a vendor or a seller, we can assist for any FC Amazon destinations Nationwide.

De-Stuffing

The Route 1 Team can efficiently unload your containers.

Two Person Delivery

Our care team will arrive accompanied on delivery.

Hand Assembly

The fulfilment team are experienced within the hand assembly sector.